Villa España Vacations from $1,245

El servicio al cliente pésimo

A lot of flying big roaches

The AC did not get very cold. There were also very few places that had AC to find relief from the heat. The Buffet is all outside and it was sweltering. Even with the fan on, we were sweating at night with the blankets. The pool was disgusting, floating plastic cups, lots of dead bugs, and random trash. The food wasn't 5 star level at all. The room service was inedible. The paella was really good and some of the restaurants had some good options. I found myself not eating many things, because they tasted gross. As an example, they used ketchup for the shrimp cocktail dipping sauce. The staff was not very helpful and any questions (activities, reservations, etc.). I tried attending many different listed activities (cocktail workshop, etc.) and no staff member knew what I was asking about. The entertainment was really good and the drinks were good! This place is a 3 star. Not a 5 star, luxury resort like they advertise. I would not stay here again or recommend this resort. I would look elsewhere.

⭐⭐⭐⭐⭐ Exceptional Service – Dilson is Simply the Best! Our stay at Excellence El Carmen was absolutely unforgettable, and a huge part of that was thanks to the incredible Dilson! From the very beginning, Dilson went above and beyond to make us feel welcomed, valued, and truly special. His kindness, professionalism, genuine personality, and outstanding attention to detail made our vacation even more amazing. Dilson is the definition of excellence! He doesn’t just provide great service; he creates unforgettable experiences. He truly cares about his guests, and it shows in everything he does. Excellence El Carmen is an incredible resort, but people like Dilson are what make it truly exceptional. He is a tremendous asset to the team and deserves all the recognition in the world! Thank you, Dilson, for making our vacation so memorable. We are beyond grateful and cannot wait to return. You are simply the BEST! ❤️ 10/10 experience! Highly recommended!